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When to call an ambulance

Call 0800111044 if someone needs immediate medical help. For example, if you think they: have had a heart attack, have a spinal injury or if they’re bleeding severely.

When you get through to the emergency services, you’ll need to give:

  • Your name
  • A description of the condition of the casualty/casualties
  • Your telephone number or the best number for them to contact you on
  • The exact location of the incident and casualty
  • A description of the type of incident and how serious it is
  • Details of any hazards, such as gas, damage to power-lines or bad weather conditions.
  • Keep your phone on and accessible
  • And most importantly keep calm


When to take or send the casualty to hospital

Take or send someone to hospital if they need hospital treatment, but their condition is unlikely to get worse. For example, for a serious burn, a sprain where they can’t use their limb, or an eye injury.

You can either take them in your own car or arrange for a taxi to take them.

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