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What to do when you call an ambulance

city ambulance vehicles

Compose yourself. Take a deep breath and take a few seconds to collect yourself. While time is of critical importance, you can’t help if you are hysterical

Know the number. You should always have our emergency toll free number memorized. 0800111044

Ask the operator for an ambulance. The operator will want to know what type of help you need. In this case, make it clear that there has been a medical emergency and that you need an ambulance immediately.

Give the operator details. The operator will ask you a number of questions so that he can inform the proper parties about the situation. When asked, be prepared to provide the operator with the following information:

  • Your location.
  • If you are in a public place- give the operator the nearest intersection or landmark (example First and Main Street).
  • Tell them your name, the injured person’s name and why you need an ambulance. Relate as much medical history as you know.

Stay calm and follow advice. The operator will stay on the phone with you until the first emergency responder arrives. The first responder will be followed by an ambulance. The phone operator may give you advice on how to help in the meantime. Follow this advice.

Be prepared to assist. The emergency responders may ask you to help them on the scene when they arrive. Stay calm and collected and follow any instructions the first responders give to you. You may be asked to back away from the scene of the injury and wait for further instructions. If this is the case, do not interfere with emergency responders.

Only call emergency services when they’re really needed. As a general rule, if someone is fully conscious and able to walk there’s no need for an ambulance, though they may need to go to the hospital. Only call in scenarios that require on-the-spot medical attention.

Err on the side of caution. If you are ever unsure about how badly a person is injured, it is better to call emergency services. You are not a trained medical professional and likely do not know how to treat or tend to serious injuries. So let the experts handle it if you unsure what you are dealing with.

Look for life-threatening emergencies. It can be difficult to spot life-threatening emergencies in crisis scenarios. However, there are a few signs that you should be aware of, as they will let you know if emergency services are needed. They are:

  • The victim is not breathing
  • The victim is losing excessive amounts of blood
  • The victim is not moving
  • The victim is not responsive
  • The victim is experiencing dizziness, difficulty breathing, or seems to be in shock

Call first, help second. Your first instinct may be to help the injured person, but it is critical that you call for help first. Every second counts. You don’t want to waste valuable time trying to determine if you can help before calling medical professionals.

Analyze the situation. After calling emergency services, there are often things you can do to assist the injured person. Analyze the situation to determine if you can do anything to help before the first respondents arrive.

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