About Us

15+ Years of Experience

Fully Equipped Ambulances

About Us

Who We Are

City Ambulance is a highly specialized Emergency Medical Service (EMS) provider that offers prompt, professional and affordable, basic and advanced life support services.

First incorporated in Uganda in 2012, The City Ambulance brand has expanded across the East African region with presence in Uganda & Tanzania, and finalising setup in Zanzibar, and Malawi.

City Ambulance responds to medical emergencies as well as medical supplies & occupational health services. We have been serving the community for over 15 years, delivering high-quality care and transportation to patients in need. Our team of paramedics, EMTs, dispatchers, and support staff are trained and certified to handle any situation, from cardiac arrest to trauma injuries.

We operate a fleet of modern and well-equipped ambulances, equipped with advanced life support systems and GPS tracking. We also offer non-emergency transportation services, such as inter-facility transfers, dialysis appointments, and special events.

Our Purpose

Vision

To be the Emergency Medical Service leader in the developing World

Mission

To provide prompt, professional and affordable high-quality Emergency Medical Service

Our Core Values
Certifications

We are ISO Certified

Through implementation of an integrated management system as per ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, every employee of City Ambulance Limited is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class medical services while preventing injury, ill health and any damage to the environment.

Why choose us

Call us for the best EMS experience.

We understand that when you need an ambulance, you want to be treated with respect, care, and efficiency. That’s why we have invested in the best equipment, training, and staff to ensure that you receive the highest level of care possible.

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Quality

Our commitment to quality management principles has positioned us competitively in delivering excellent customer service that thrives on reliability, tangibility, and assurance.

Professional Support

We have a well trained team of paramedics, critial care nurses, drivers, dispatchers and specialists such as emergency physicians who are dedicated to providing high-quality emergency medical services to our clients.

Response Time

We can guarantee a 15-minute turnaround time for any emergency call within a 20-kilometer radius from the Dispatch Station

Customer Care

Whether it is through our products, our support, our delivery, or our communication, we aim to make our customers feel valued and respected.